Bridgestone Americas

Customer Service Representative

Employee Type
Regular Full-Time
Degree Preferred
4 Year Degree
Requisition ID
Posted Date
Functional Area

Company Overview

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. 
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. 

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. 

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary

The Customer Service Representative (CSR) will work to ensure sales orders flow cleanly to enable delivery of the right material to the right place at the right time to meet our customers' needs. Acting as the single point of contact for communications relating to customer sales orders, the CSR is the liaison between our outside sales representatives and our Operations teams and collaborates closely with the Materials Planning, Logistics & Transportation, Manufacturing, Marketing, and Billing Services to ensure successful execution of business. This role requires a sense of urgency and attention to detail to react to shifting job scope and timing in the building products industry.


  • Manage requests and changes to sales orders through phone and email communication including delivery date, material, and quantity changes 
  • Respond to requests for inventory availability/supply timing, lead times, freight estimates 
  • Facilitates the return of goods as necessary 
  • Collaborate cross-functionally to identify solutions to meet customer needs 
  • Develop understanding of customers' business environments and priorities to better anticipate downstream impacts and proactively identify solutions. 
  • Develop and maintain productive and collaborative relationships with all sales representative personnel and internal colleagues.


  • Bachelors degree or equivalent experience
  • Order management experience in SAP or equivalent ERP system 
  • Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) 
  • Ability to build trust and form productive relationships within all levels of an organization  
  • Possess strong business acumen, self-motivated, and able to effectively manage multiple priorities





*LI- Priority*

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