Bridgestone Americas, Inc.

  • Warranty Service Specialist

    Employee Type
    Regular Full-Time
    Degree Preferred
    4 Year Degree
    Requisition ID
    Posted Date
    Zip Code
    Functional Area
    Quality Building Services
  • Company Overview

    At Firestone Building Products, you can count on us for complete building performance solutions – from roots to rooftops. By taking the entire building envelope into consideration, we provide focused solutions for roofing systems, wall systems and specialty products based on the specific results our customers need to achieve. Constantly looking at the big picture, we not only deliver exceptionally performing building materials, but also the outstanding services, support, warranty and expertise – all backed by a brand you can trust.


    Backed by the strength of a diversified multibillion-dollar corporation, we offer excellent career opportunities, competitive compensation and comprehensive benefit packages. And, with locations throughout North America, we are always looking for qualified candidates.

    Position Summary

    The Warranty Service Specialist is responsible for protecting the interests of Firestone/GenFlex as it relates to claims against warranted roofing projects. Through on-site roof top investigation and analysis of common or unusual claims against warranted projects, a definitive company position is formulated and presented. In addition, the Warranty Service Specialist will be responsible for development and communication of the position and may be called upon to represent Firestone/ GenFlex regarding claims as well as negotiation of settlements relative to such claims under the direction of the Quality Building Service Manager.


    Responsibilities may include but are not limited to:

    • Reviews necessary field work and assigns projects to individuals investigators/ engineers based on complexity of issues and geographic proximity of trips
    • Assists investigators/engineers in coordination of trips including hiring of contractors to assist in investigation
    • Acts as in house technical services source for phone in questions by field people as they arise
    • Works with field people to reduce outstanding investigation or investigations completed by not written up
    • Reviews written specifications of others for completeness, clarity and cost effectiveness
    • Aids field in follow-up of jobs through purchasing and shipping
    • Assists with field investigations when volume or complexity of problem or issue dictates
    • Assists in meetings and negotiations when necessary
    • In-depth inspection and analysis of roof system exhibiting problems requires extensive knowledge of all construction practices as they relate to Firestones' systems and watertight integrity of roof
    • Quick, thorough completion of all paperwork including photographs related to each claim to properly document Firestones' position for presentation and future reference including possible litigation
    • Preparation of clear concise, in depth repairs specifications which summarize roof top analysis into cost effective, workable solutions to problem
    • Coordination with purchasing to choose repair contractor
    • Verbal and written communication to building owners and roofing contractors, on intricate complicated problems and issues of each claim and Firestones' position relative to it; includes dealing with upset and hostile parties adverse to Firestone position making
    • Preparation of material order forms to ship repair materials to represented contractors
    • Review of written specifications by others for clarity, completeness, and cost effectiveness


    Warranty Service Specialist:

    • 4 year degree + 3 years of roofing industry experience OR 8 years of progressive roofing/construction experience

    Senior Warranty Service Specialist:

    • 4 year degree + 5 years of roofing industry experience 


    Candidate must reside or be willing to relocate to Nashville, TN





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